399bid's
Privacy Policy

399bid is a trusted online betting and gaming platform. We believe that every user's privacy is a fundamental right, which is why our Privacy Policy is built on full transparency and honesty — written in plain, straightforward language, free of complex legal jargon.

This policy explains what data 399bid collects, why it is collected, how it is used, and what rights you have over your information. Our privacy policy is built in line with international data protection standards.

Our support team is always here for any questions you may have. We want you to feel completely at ease when playing on 399bid — your information is in safe hands.

399bid only collects information that is necessary to provide its services. We never ask for excessive or irrelevant data. The types of information we collect are described below:

399bid uses your information only for specific, necessary purposes. Our data practices are fully transparent:

• Account Management: To create, maintain, and secure your account.
• Service Delivery: For betting, gaming, payment processing, and bonus distribution.
• Contact: Important account notifications, password resets, and transaction confirmations.
• Legal Compliance: To meet the requirements of licensing authorities and law enforcement agencies.
• Fraud Prevention: To prevent multiple accounts, bonus abuse, and money laundering.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To send you offers and bonus information only with your consent.

399bid does not use your data for any purpose beyond those stated above. We follow the Data Minimization Principle in all data usage.

399bid never sells your data to third parties. However, limited information may be shared with select trusted partners solely to deliver our services:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Identity Verification Service: We work with licensed verification agencies to complete the KYC process.
• Legal Authority: Data may be disclosed in response to a court order or other legal obligation.
• Licensing Authority: Certain information may be shared with regulatory authorities to maintain our gaming license.

Cookies are small text files stored in your browser. 399bid uses cookies to enhance your experience and ensure the site functions properly. We use three types of cookies:

• Essential Cookies: Required to maintain login sessions, security tokens, and core platform functionality. The site cannot operate properly without these.
• Performance Cookies: To analyze which pages get the most traffic and where errors occur. This does not identify you personally.
• Preference Cookies: To remember your language preferences and theme settings — so you never have to configure them again.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

399bid uses industry-leading technology to protect your data. Our security infrastructure is as follows:

• 256-bit SSL/TLS Encryption: All data is fully encrypted during transmission.
• Two-Factor Authentication (2FA): Add an extra layer of security to your login.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Suspicious Activity Monitoring: Our 24/7 automated system detects any unusual login activity or transactions.
• Data Backup: Regular backups are stored in secure locations.

You have full control over your personal data on 399bid. You may exercise the following rights:

• Right to Access: You can request to view any personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted, provided there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that your data be used only for specific, limited purposes.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Withdraw Marketing Consent: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact us support@399bid.appEmail us at. We typically respond within 15 business days.

399bid strictly prohibits registration and participation by anyone under the age of 18. We do not knowingly collect or store data from minors.

• Date of birth is verified at the time of registration.
• Age is verified through KYC in cases where there is any doubt.
• If a user is identified as a minor, their account is immediately closed and their data is deleted.
• Parents who suspect their child may have registered can notify us — we will act promptly.

399bid does not retain your data longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Account Information: For as long as your account remains active, and for a maximum of 5 years after closure (as required by law).
• Transaction Records: Up to 7 years as required by financial regulations.
• KYC Documents: Securely stored after verification, in compliance with applicable laws.
• Support Conversations: Up to 2 years after the issue is resolved.
• Log Files: Retained for a maximum of 1 year for security purposes.

Once the retention period expires, data is securely deleted or anonymized.

399bid reserves the right to update this Privacy Policy as needed. If changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at your registered email address of any significant changes.
• Continued use of the site after any changes take effect constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. We take every message seriously and aim to respond promptly.

• Email: support@399bid.app
• Help Center: Help Center Page
• FAQ: FAQ